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Privacy Policy


Privacy Policies

This Privacy (“Policy”) applies to the securing and processing of personal data by Indiano Tourism Pvt . Ltd (hereinafter “Indiano Tourism Pvt Ltd” in connection with personal data provided by any person (“User”) who has purchased or intends to purchase or inquiries about any product(s) or service(s) made by Indiano Tourism through any of Indiano Tourism’ interface channels including website, mobile site and mobile app (collectively referred herein as “Sales Channels”).
For the purpose of Privacy Policy:
  • References in this policy to “you” or “your” are references to ‘User’s
  • References to “we”, “us” or “our” are references to ‘Indiano Tourism
  • When you take part in surveys or provide us with feedback
  • References to “website” mean a reference to ‘website(s)’, ‘mobile site(s)’ and mobile app(s)

We respect your need to understand how and why information is being collected, used, disclosed, transferred and stored. Thus we have developed this Policy to familiarize you with our practices. This policy sets out the way in which we process your information when you use our Website or other digital platforms in accordance with applicable data protection laws. It is important that you read this policy together with any other policies we may provide on specific occasions when we are collecting or processing your personal data, so that you are fully aware of how and why we are using your personal data. This policy supplements the other notices and is not intended to override them.

Personal data includes any information about any user from which that person can be identified. It does not include personal data where the identity has been removed (anonymous data).

You may be asked for personal data anytime you are in contact with Indiano Tourism Pvt Ltd directly or indirectly through a third party.

We do not collect any special categories of personal data about you through our Website (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

We collect, use, store and transfer different kinds of personal data about you. We have grouped together the following categories of personal data to explain how this type of information is used by us.

These terms are used throughout this Notice:

  • “Contact Data”: including your residential address, work address, email address and telephone numbers;
  • “Identity Data”: including your first name, last name, username or similar identifier, title;
  • “Website User Data”: Usernames, Passwords and other security related information used by you in relation to our services
  • “Any other Personal Data”: If you request Indiano Tourism Pvt Ltd to provide visa related services, then copies of your passport, bank statements, originals of the filled in application forms, photographs, and any other information which may be required by the respective embassy to process your visa application. If you request TCIL to provide foreign exchange (forex) related services then passport copies, A2 form, air tickets or travel authentication document to verify confirmed travel or any other documents required to process your Forex transaction

The only way we will get any kind of personal data is if you choose to give it to us in the following circumstances:
  1. Direct interaction:
    • When you make an enquiry or quotation request or make a reservation or purchase from our ‘Website’ or through our customer service team - by email(s), letter(s), fax, on the phone or in physical store
    • Through cookies on our Website
  2. Cookies and other technologies:
    • We receive Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please check cookie policy for further details of the information collected.

When you use our Website we will use your personal data in the following circumstances:
  • “performance of a contract”: where we need to perform a contract which we are about to enter into or have entered into with you as a party or to take steps at your request before entering into such a contract;
  • “legal or regulatory obligation”: where we need to comply with a legal or regulatory obligation that we are subject to;
  • “legitimate interests”: where necessary for our interests provided that your fundamental rights do not override such interests. This can mean, for instance, that it is in our interest, to monitor how you are using our Website or client portals to ensure that the security of our Website or client portals or systems is maintained. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests; and
  • “consent”: We rely on consent as a legal basis for processing your personal data in relation to sending direct marketing communications to you via email or text message. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

We will only process (i.e. use) your personal data when the law allows us to, that is, when we have a legal basis for processing. We generally use the information to establish and enhance our relationship with our users for the following purposes:

While you make a booking:
  • We may use your Personal Information available with us to ease your booking process. This information may include all the data provided by you earlier i.e. contact data. We may also use the information of travellers list as available in or linked with your account. This information is presented to the User at the time of making a booking to enable you to complete your bookings expeditiously.

We may also use your Personal Information for several reasons including but not limited to:
  • keep you informed of the transaction status
  • send booking confirmations either via SMS or WhatsApp or any other messaging service
  • send any updates or changes to your booking(s)
  • allow our customer service to contact you, if necessary
  • confirm your reservations with respective service providers
  • customize the content of our website, mobile site and mobile app
  • request for reviews of products or services or any other improvements
  • send verification message(s) or email(s)
  • validate/authenticate your account and to prevent any misuse or abuse
  • contact you on your birthday/anniversary to offer a special gift or offer
  • send you important notices and communications regarding our products and services availed or changes to the terms and conditions and/or policies
  • send information about products and services offered by Indiano Tourism Pvt Ltd and its affiliates.
  • send you payment reminders and/or travel vouchers
  • Newsletters to keep you updated on the travel sector. In the event that you don’t wish to receive such intimation, you may unsubscribe this facility in the email message you receive
We may share your personal data to third parties for reasons cited below but not limited to:
  • Where it is necessary to process your booking, enquiry or participation.
  • To fulfil the service offering and/or to make booking, reservation, blocking and any such activity initiated by user.
  • We may share personal data with companies who provide services such as information processing, extending credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information.
We may use your personal information for Marketing Promotions, Research and other programs
  • Indiano Tourism may from time to time launch promotions to give its Users an opportunity to win great travel and travel related prizes. During such activity the personal information collected by us may include contact information and survey questions. We will use such information to notify contest winners and survey information to develop promotions and product improvements.
  • Indiano Tourism may launch travel referral or reward programs from time to time by way of which users would win travel related rewards or other rewards. We may use your personal information to enrol you in the rewards program. Depending on the reward program, each time you win a reward, Indiano Tourism Pvt ltd may share your personal information with a third party that will be responsible from fulfilling the reward to you. You may however choose to opt out of such reward program if you choose to do so. Here too while rewarding any user we at times may verify information of customers on selective basis for various purposes such as fraud protection or any other purpose.

Non-personal data is data which can never be used to identify an individual. We may collect information regarding customer activities on our various portals. This aggregated information is used in research, analysis, to improve and monitor products and for various promotional schemes. It may be shared in aggregated, non-personal form with third party to enhance customer experience, products offering or services.

We use cookies and other technologies to enhance your experience when you use our Website. To that effect, we have developed a cookie policy to familiarize you with our practices. You can access the cookie policy

For your convenience, our Website provides links to other sites. When you click on one of these links, you are leaving our Website and entering another site. We are not responsible for such third party sites. You should carefully review the privacy statements of any other sites you visit, because those privacy statements will apply to your visit to such other sites.

Group Companies (Companies in the same group):

In the interests of improving personalization and service efficiency, we may, under controlled and secure circumstances, share your Personal Information with our affiliate or associate entities. If the assets of Indiano Tourism Pvt Ltd are acquired, our customer information may also be transferred to the acquirer depending upon the nature of such acquisition. In addition, as part of business expansion/development/restructuring or for any other reason whatsoever, if we decide to sell/transfer/assign our business, any part thereof, any of our subsidiaries or any business units, then as part of such restructuring exercise customer information including the Personal Information collected herein shall be transferred accordingly.

Service Providers and suppliers:
Your information shall be shared with the end service providers like airlines, hotels, bus service providers, cab rental, railways or any other suppliers who are responsible for fulfilling your booking. You may note that while making a booking with Indiano Tourism Pvt Ltd you authorize us and consent to share your information with the said service providers and suppliers. It is pertinent to note that Indiano Tourism Pvt Ltd does not authorize the end service provider to use your information for any other purpose(s) except as for fulfilling their part of service. Indiano Tourism Pvt Ltd does not sell or rent individual customer names or other Personal Information of Users to third parties except sharing of such information with our business/alliance partners or vendors who are engaged by us for providing various services and for sharing promotional and other benefits to our customers from time to time basis their booking history with us.

Third Party Vendors and Business Partners:
We may also share certain filtered Personal Information to our corporate affiliates or business partners who may contact the customers to offer certain products or services, which may include free or paid products / services, which will enable the customer to have better travel experience or to avail certain benefits specially made for Indiano Tourism Pvt Ltd. customers. Examples of such partners are entities offering savings/EMI on travel, co-branded credit cards, travel insurance, insurance cover against loss of wallet, banking cards or similar sensitive information etc. If you choose to avail any such services offered by our business partners, the services so availed will be governed by the privacy policy of the respective service provider.

Indiano Tourism Pvt Ltd may share your Personal Information to third party that Indiano Tourism Pvt Ltd may engage to perform certain tasks on its behalf, including but not limited to payment processing, data hosting, and data processing platforms. We may provide non personal data based on this data to suppliers, advertisers, affiliates and other current and potential business partners. We may also use such aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their websites.

Occasionally, Indiano Tourism Pvt Ltd will hire a third party for market research, surveys etc. and will provide information to these third parties specifically for use in connection with these projects. The information (including aggregate cookie and tracking information) we provide to such third parties, alliance partners, or vendors are protected by confidentiality agreements and such information is to be used solely for completing the specific project, and in compliance with the applicable regulations.

Where required, we will (subject to our professional obligations and any terms of business which we may enter into with you) disclose your personal data to:
  • any person or entity to whom we are required or requested to make such disclosure by any court of competent jurisdiction or by any governmental, taxation or other regulatory authority, law enforcement agency or similar body;
  • our professional advisers or consultants, including lawyers, bankers, auditors, accountants and insurers providing consultancy, legal, banking, audit, accounting or insurance services to us; and
  • Service-providers who provide information technology and system administration services to us.

Due to the multinational character of ITPL, some of the affiliated companies and other recipients may be located in countries that do not provide a level of data protection equivalent to that set forth by the law in your home country. ITPL will take steps to make sure that such recipients act in accordance with applicable law and provide an adequate level of protection for your personal data including appropriate technical and organizational security measures, also through implementation of appropriate contractual measures to secure such transfer, in compliance with the applicable law.

Taking into account the costs of implementation and the nature, scope, context and purposes of processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, we implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk of processing, including:
  1. the pseudonymisation and encryption of personal data;
  2. the ability to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services;
We ensure that those who have permanent or regular access to personal data, or that are involved in the processing of personal data, or in the development of tools used to process personal data, are trained and informed of their rights and responsibilities in when processing personal data.

To protect your personal data and prevent unauthorized access, we have put in place appropriate security measures and certifications. We have SSL site and user should use it to protect the information transmission while transacting online.

Term of Use
Agreement between User and Indiano Tourism Pvt Ltd
This Web site is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of this Web site constitutes your agreement to all such terms, conditions, and notices which are subject to amendment without any notice. You agree to click on the links to and familiarize yourself with the Terms of Use and other terms and guidelines found throughout this Web site and abide by them if you choose to use the sites, pages or services to which they apply.

Personal and non-commercial use limitation
This Web site is for your personal and non-commercial use. You will not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this Web site.

Links to third party sites
This Web site may contain links to websites operated by parties other than ITPL. Such links are provided for your convenience only. ITPL does not control such websites, and is not responsible for their contents under any circumstances. ITPL's inclusion of links to such web sites does not imply any endorsement of the material on such Web sites or any association with their operators. Your correspondence or business dealings with or participation in activities such as but not limited to promotions found in or through such websites are solely between you and such parties. You agree that ITPL shall not be responsible or liable for any loss or damage of any sort incurred as a result of any such dealings or as a result of the presence of such links on ITPL website.

No Unlawful or Prohibited Use
As a condition of your use of this Web site, you warrant to ITPL that you will not use this Web site for any purpose that is unlawful or prohibited by these terms, conditions, and notices.

Online bookings
ITPL has made this facility available to you as a value-added service. Using this service, you can make your online booking/booking request for booking various services offered by ITPL. Your booking request will be processed for confirmation of prices and availability of services requested by you. Only on confirmation to you about the prices and availability, ITPL will be bound to provide you the requested services subject however to you making full payment and complying with the relevant terms and conditions. Any correspondence with, you prior to ITPL aforesaid confirmation, will not be treated as any acceptance of your request.

The information, software, products, and services included on this Web site may include inaccuracies or typographical errors and ITPL will be entitled to rectify such inaccuracies or typographical errors. ITPL will not be liable / responsible for any decision that you may take based on such inaccurate information. Changes are periodically added to the information herein. ITPL may make improvements and/or changes in this Web site at any time.

In no event shall ITPL and/or its parents, subsidiaries, affiliates, officers, directors, employees, agents or suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of this web site, with the delay or inability to use this web site, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through this web site, or otherwise arising out of the use of this web site, whether based on contract, tort, strict liability or otherwise, even if ITPL or any of its suppliers has been advised of the possibility of damages, including liability associated with any viruses which may infect a users computer equipment. If you are dissatisfied with any portion of this web site, or with any of these terms of use, your sole and exclusive remedy is to discontinue using this web site.

Please ensure that all information given by you while booking is correct. For security reasons and to be able to advice you of any developments affecting your travel we need to be able to contact you by telephone and email and to have your correct address on record. If any or all of these contact details are not correctly given by you, we reserve the right to cancel the transaction at your risk and cost.